Need a hand?
Let’s get you playing.
A quick answer or a little extra help. Find what you need below and get back to game night.
Contact supportLess troubleshooting.
More laughs.
New to the game? Open How to Play on the home screen for the visual tutorial.
How do I start a game?
Choose Quick Play for a round, or Versus to play in teams. Pick a deck, read its instructions, and start. Friends give clues while the player guesses the word before the timer runs out.
The tilt controls aren’t working. What can I do?
Check the motion control option in the app’s Settings. You can also use the on-screen Pass and Correct buttons. Follow the How to Play tutorial for the tilt gestures, and keep the phone steady between answers.
Can I play without internet or an account?
No player account is required. Saved decks can be played offline. Connect to the internet for new content, shared-deck downloads, and notification updates.
How do I create or download a custom deck?
Open Custom in the menu to create a deck with your own words, or download a shared deck using its sharing code. Double-check the code and your connection if a download fails.
Why am I not receiving notifications?
Enable notifications in the app’s Settings and allow permission when your phone asks. Notification preferences save automatically. Also check that notifications are allowed for Charades Belize in your phone’s system settings. Focus or Do Not Disturb settings may silence alerts.
How do I switch between English and Spanish?
Choose your interface language in Settings and save your changes. This changes the menus and interface; deck words remain in the language they were published.
A deck or update isn’t appearing.
Connect to the internet, close and reopen the app, and check for the latest app version in your store. If the issue continues, contact us with the deck name and what you expected to see.
The app has no sound or isn’t working correctly.
Check Sound Effects in the app’s Settings, your phone’s volume, and any connected headphones. For other issues, update the app and restart it. Avoid uninstalling as a first step: locally saved decks, settings, and game history may be lost.
How do I report a problem or inappropriate content?
Email us with the deck name or sharing code, what happened, and a screenshot if useful. For privacy or deletion requests, see our Privacy Policy or contact the same address below.
Still stuck?
Talk to us.
Send your question, report a bug, or share an idea for the next game night.
Email support
admin@charadesbz.comFor a bug report, include:
- Your phone model and iOS or Android version
- The app version and steps that caused the problem
- A screenshot, if it helps explain the issue
Please don’t send passwords or sensitive personal information.